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In today’s digital age, a company’s reputation is no longer confined to word-of-mouth or local communities. With the rise of social media and online platforms, a brand’s reputation can easily spread globally, for better or for worse. This is where reputation management software comes into play. These tools help individuals and businesses monitor and manage their online reputation by tracking mentions of their name or brand, identifying negative reviews or comments, and taking appropriate action to address any issues.
There are many online reputation management (ORM) providers in the market, each offering different features and functionalities. In this blog, we will explore the 31 best reputation management software for individuals and businesses in 2023. Whether you’re a small business owner, a social media influencer or just someone looking to protect your online reputation, these tools can help ensure that your reputation remains positive and strong.
What is Online Reputation Management Software?
ORM software, or “Online Reputation Management,” software is an online reputation monitoring software used by companies and people to monitor and control their online reputations. Features like social media monitoring, review management, sentiment analysis, and SEO are common in such programs (SEO).
Using this software, individuals and companies can monitor internet conversations about them and respond appropriately to boost their reputation. Those organizations with interest in enhancing their brand reputation, handling consumer comments, and keeping a positive web presence may find ORM software very valuable.
How Does Reputation Management Software Work?
In order to conduct efficient reputation management, the reputation management software keeps tabs on a company’s online reputation in a variety of places, such as social media, review sites, and search engine results pages.
A reputation management platform may analyze the tone and sentiment of online mentions of a business or person by employing sophisticated algorithms and machine learning techniques. The software can then make suggestions based on this data, such as how to handle bad reviews, share positive material, or tweak SEO tactics, to help boost the brand’s online reputation.
Why Is Reputation Management Important?
As consumers and other stakeholders may easily share information online, it is more important than ever to monitor and maintain a positive reputation. A person or company’s internet reputation can make or break their chances of success. A brand’s reputation and exposure can benefit from positive reviews, social media mentions, and online content.
On the flip side, a company’s image can take a serious hit if consumers learn about any unfavorable experiences with the brand online or in the news. By monitoring their online reputation and quickly responding to any bad remarks, individuals and organizations are better able to defend their brand image and ensure their long-term success.
Benefits of a Well-Managed Online Reputation
A well-managed online reputation can bring numerous benefits to individuals and businesses. Some of the most significant benefits include the following:
- Increased trust and credibility among customers and stakeholders
- Improved brand recognition and visibility
- Higher customer engagement and loyalty
- Better search engine rankings
- Increased revenue and sales opportunities
- Protection against negative reviews and comments
- Better control over brand messaging and image
- Enhanced crisis management capabilities
- By using online reputation management tools, individuals and businesses can enjoy these benefits and ensure the long-term success of their brands.
Ratings And Reviews vs. Brand Reputation
Ratings and reviews are essential aspects of online reputation management, but they are not the only factor to consider. While reviews provide valuable insights into customer experiences and feedback, brand reputation encompasses a more comprehensive view of a brand’s online presence, including social media mentions, news articles, and search engine results. A negative review may harm a brand’s reputation, but it can also be an opportunity to demonstrate excellent customer service and address any concerns. Reputation management tools enable businesses to monitor both ratings and reviews and overall brand reputation, ensuring a positive image is maintained online.
Online Reputation Management Tools:
The following are the top 31 reputation management tools.
1. Grab Your Reviews
Grab Your Reviews is the best reputation management software for individuals as well as businesses. Grab Your Reviews is one of the leading online reputation management tools for 2023. The tool can be used to monitor, analyze, and protect your online reputation. It offers features such as brand reputation monitoring, competitive intelligence, consumer insights, trend tracking, campaign analysis, customizable dashboards, mobile apps, API integration and more. Grab Your Reviews can also be used to analyze impressions and determine the veracity of negative and positive reviews and their impact on the brand.
It is a reputation management software that streamlines review collection and social media monitoring.Monthly subscriptions are available with support via live chat and email.
Ratings
4.8 out of 5 stars
Features
- Automated reviews management
- Review monitoring
- Review notifications
- Review requests
- Integration with Slack and email
- Sentiment analysis
- Customizable review request templates
Pricing
Business plan has three pricing tiers: Small ($29/month), Medium ($49/month), and Large ($89/month).
A free trial of the solution is also available
Pros:
- Responsive and up-to-date customer service
- Advanced reputation management software
- Easy to explain and use for clients
- Effective in getting reviews and improving Google ranking
- Value for money
- Free trial and low cost
Cons:
2.Embedsocial (EmbedReviews)
EmbedReviews is an online reputation management company that helps businesses collect, manage and showcase their customer reviews. With EmbedReviews, businesses can easily integrate customer feedback from popular review platforms like Google, Facebook, and Yelp onto their website.
The platform offers features such as automatic review collection, real-time review notifications, and customizable review widgets to showcase customer feedback on their website. EmbedReviews also provides advanced analytics to track the impact of customer reviews on business growth.
EmbedReviews is a powerful tool for businesses looking to improve their online reputation and build trust with their customers. By leveraging customer reviews, businesses can increase their credibility and drive more sales.
Ratings
4.5 out of 5 stars
Features
- Automatically generate and display customer reviews
- Has social media monitoring tools for agencies
- Embed reviews on websites using the right plugin
Pricing
Free 7-day trial
Paid plans starting at $29/month
Pros:
- Automatic review generation
- Multichannel review gathering
Cons:
- Small enterprises may find pricing high.
- Certain review sites may prohibit integration.
- Several features require technical expertise to set up and utilize
3. Birdeye
Birdeye is an online reputation management tool that helps businesses manage their online presence and customer/patient experience. Over 100,000 businesses use BirdEye’s all-in-one platform to effortlessly manage their online reputation, connect with prospects through digital channels, and gain customer experience insights.
It provides a comprehensive suite of tools to monitor customer reviews, respond to feedback, and track the performance of customer service teams. Birdeye is designed to identify, analyze and respond to customer reviews across multiple channels in real-time, allowing businesses to quickly identify customer service issues and take action.
With Birdeye, businesses can track customer sentiment, review customer feedback to identify trends and opportunities, and take proactive steps to improve customer experience. Additionally, Birdeye allows businesses to leverage customer reviews to increase reach, boost sales, and build better relationships with customers.
Ratings
4.8 out of 5 stars
Features
- Automatic review requests
- Respond to customer reviews
- Send surveys
Pricing
Pricing for Birdeye is not publicly available and is customized based on business size and needs.
Pros:
- Auto-generated and displayed reviews
- Easy integration with CRM
Cons:
- Lack of transparency in pricing
- Integration with some review sites may be limited
- Customization options for the review widget may be limited
4. Podium
Podium is a small business reputation management platform that provides local businesses with easy-to-use growth, communication, and payment tools to help them get more customers and provide better experiences. The platform offers a time-saving customer interaction tool that allows businesses to connect with new customers and offer customer service capabilities across multiple channels. Podium’s reviews tool is considered one of the best reputation management tools as it allows businesses to send text review invitations from their Podium Inbox effortlessly.
The platform also offers a powerful suite of messaging tools that lets businesses gather reviews from dozens of review sites, manage online reputation, and improve customer experience through quick automated messages. Podium is an all-in-one solution for local businesses looking to streamline their operations and improve their online presence through an array of free online reputation management tools. Note that Podium offers a free trial and then you can choose to buy if required.
Ratings
4.6 out of 5 stars
Features
- Messaging inbox to manage 2-way conversations
- Automated conversations
- Quick, convenient overview of reviews across multiple websites
Pricing
Essentials- $249/month
Standard- $409/month
professional-$599/month
Pros:
- Multi-channel messaging
- Robust analytics and reporting features
Cons:
- High price
- Limited integration with a few review sites
- Limited customization options for the review widget
5.Grade.us
Grade.us is a business reputation management software that helps businesses automate the process of generating, monitoring, and marketing online reviews. The platform allows businesses to easily generate, monitor, and market online reviews on the sites important to their business.
With Grade.us, businesses can share their online reviews and boost their social proof when they earn a positive reputation. The platform simplifies the ability to generate, monitor, and market customer reviews through features such as review generation, review monitoring, review marketing, and more. Grade.us provides review monitoring on Google, Facebook, and over 100 other industry-specific sites so that businesses know exactly what’s being said about them online.
Ratings
4.6 out of 5 stars
Features
- Feedback collection
- Multi-channel campaigns
- QR code for review requests
Pricing
Pricing plans are not publicly available.
Pros:
- Single dashboard
- Customizable review widget enhances online presence
Cons:
- Limited features for the professional plan
- Multi-client management is only available in the agency plan
6. Reviewshake
Reviewshake is an all-in-one review management platform that helps businesses generate reviews, boost their brand, and keep up-to-date with their online reputation. The platform allows businesses to manage all their review sites from one place, automate new reviews from customers, and track review performance. Reviewshake offers features such as text-based review invitations that allow businesses to automate the process of inviting reviews from customers and collect feedback.
It is considered one of the best reputation management solutions for online businesses in 2023 by Slashdot. Reviewshake is a valuable tool for businesses looking to improve their online reputation and build trust with their customers. By leveraging customer feedback and social media engagement, businesses can increase their credibility and drive more sales.
Ratings
4.5 out of 5 stars
Features
- Inviting customers to review and rate businesses
- Automated new reviews from customers
- Tracking of review performance
- Social reputation management
Pricing
Agency Plan: $199/month
Pro Plan: $50/month
Pros:
- Advanced features
- Pricing plans for any budget
Cons:
- Limited reporting capabilities
- Difficulty understanding complex customer feedback
7. Nicejob
NiceJob is one of the popular online reputation monitoring tools in the industry today. NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals, and sales.The platform offers tools such as review invitations, automated email campaigns, and photo sharing to help businesses improve their online reputation. NiceJob is designed to help businesses grow by attracting more customers through positive reviews and referrals. The platform allows businesses to easily collect reviews from their customers and share them on all major review sites. NiceJob also offers features such as emailed review requests, social media integration, sentiment analysis, and more.With a free trial available, NiceJob is an excellent choice for businesses looking to improve their online reputation.
Ratings
4.9 out of 5 stars
Features
- Automates review requests
- Markets reviews to customers
- Tracks review performance
Pricing
Starting from $75/month with usage-based pricing options
Pros:
- Easy-to-use interface and customizable features
- Ability to generate results with its Convert website product
Cons:
- Limited Zapier integrations
- Poor quality website and unresponsive customer support
8. Yext
Yext is a social media reputation management software that helps businesses manage their online presence and attract more customers. The platform allows businesses to manage their database about people, products, and locations accurately in many online locations, not just on their corporate website. Yext’s Answers Platform collects and organizes content into a Knowledge Graph that provides direct answers to customer questions across search engines, voice assistants, chatbots, and more. The platform offers features such as analytics reporting, review monitoring, social media integration, and more. Yext is designed to assist businesses of all sizes in managing their brand reputation and improving their online presence.
Ratings
4.4 out of 5 stars
Features
- Review monitoring
- Customer feedback
- Competitive intelligence
Pricing
Emerging Plan: $199
Essential Plan: $449
Complete Plan: $499
Pros:
- Positive ratings and reviews from top review sites
- Local listing management
- SEO platform
- Powerful features that create many efficiencies for multi-location businesses
Cons:
- Expensive pricing plans
- Limited customization options
9. Reviewtracker
ReviewTrackers is an award-winning online reputation monitoring software company that helps businesses discover actionable insights about their customers. The platform empowers over 175,000 business locations to understand their customers better through advanced review management, local search, customer feedback, and more. ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes.
Key features include real-time analytics, review monitoring, sentiment analysis, social media integration, and more. According to Saasworthy.com in March 2023, ReviewTrackers is a reputation and customer feedback software for web-based businesses that assists with customer review management. With its advanced features and user-friendly interface, ReviewTrackers is an excellent choice for businesses looking to improve their online reputation.
Ratings
4.6 out of 5 stars
Features
- Manage and generate online reviews
- Engage and respond to customer feedback
- Discover key customer insights
Pricing
Lite: $69/location
Starter Package: $89/location
Essential: $119/location
Platinum: $119/month
Pros:
- Helps businesses manage and generate online reviews
- Engage and respond to customer feedback
- Discover key customer insights
Cons:
- Limited features compared to other brand management tools
- Expensive pricing plans
10. Reviewgrower
Reviewgrower is an online reputation management tool that helps businesses collect and manage customer reviews on popular review platforms such as Google, Facebook, Yelp, and more. With Reviewgrower, businesses can easily request and manage customer feedback, respond to reviews, and monitor their online reputation from a single dashboard.
The platform offers features such as automatic review collection, real-time review notifications, and customizable review request templates to streamline the review collection process. Reviewgrower also provides analytics to track customer sentiment and identify areas for improvement.
Additionally, Reviewgrower offers an AI-powered sentiment analysis tool that automatically categorizes reviews as positive, negative, or neutral, making it easier for businesses to identify trends and address customer concerns. This makes Reviewgrower one of the best review management software in the market today.
Ratings
82% saasworthy ratings
Features
- White label
- Review monitoring
- Review marketing
Pricing
Starter: $5/month
Business: $29/month
Pros:
- Review monitoring feature
- Good campaign management feature
Cons:
- Low level of customization
11.LocalClarity
LocalClarity is a cloud-based review management platform designed for multi-location businesses, franchises, and agencies. The platform provides a suite of tools to improve local search and map discovery, monitor and respond to customer reviews, and gain insights into customer feedback. LocalClarity’s comprehensive suite of online reputation management (ORM) tools helps clients build their online reputation by managing customer feedback across multiple review sites. The platform offers features such as real-time alerts, sentiment analysis, social media integration, custom reporting, and more. LocalClarity is an excellent choice for businesses looking to manage their online reputation effectively. LocalClarity creates value for multi-location businesses and agencies by providing advanced tools to improve local search and map discovery. With its user-friendly interface and advanced features, LocalClarity is a top-rated review management software that can help businesses drive traffic, increase sales, and gain valuable insights into customer feedback. LocalClarity empowers multi-location businesses to take control of their reputation and presence in 61 countries around the world.
Ratings
5 out of 5 stars
Features
- Quick response time of the support team
- Monitoring reviews from an array of websites
Pricing
PLUS Plan: $10/month per location
PRO Plan: $12/month per location
Pros:
- Allows clients to collate and report across all stores
- Manage reports and location data for each location
- Build relationships through direct review responses
- Increase local search traffic
- Gain insights into customer sentiment
Cons:
- Expensive pricing plans
12.ReviewFlowz
ReviewFlowz is an online reputation management tool designed to help businesses monitor and manage their customer reviews on multiple platforms. With ReviewFlowz, businesses can easily track and respond to customer reviews from popular review sites like Google, Yelp, and Facebook, all from a single dashboard.
The platform offers features such as automatic review collection, real-time review notifications, and customizable review request templates to streamline the review collection process. ReviewFlowz also provides advanced analytics to track customer sentiment and identify areas for improvement.
Additionally, ReviewFlowz offers a reputation marketing tool that allows businesses to showcase their positive reviews on their website and social media channels. This helps businesses build trust with potential customers and improve their online reputation.
ReviewFlowz is a valuable tool for businesses looking to improve their online reputation and build a strong brand image. By leveraging customer feedback and reputation marketing, businesses can increase their credibility and drive more sales.
Ratings
4.2 out of 5 stars
Features
- Access controls/permissions
- Activity dashboard
- Activity tracking
Pricing
Basic: $4.99/month
Premium: $49.99/month
Pros:
- Easy to use
- Provides comprehensive review management solutions
Cons:
- Accuracy may be limited by the quality of the search
- It may not be as popular as other similar software
13. Thryv
Thryv is an all-in-one small business management software that helps streamline businesses and get back to the things they love. The platform provides features such as CRM, text and email marketing, social media, websites, and more. Thryv is also an SMS marketing service with a straightforward yet dynamic platform.
Business owners can use Thryv to manage customers anytime, anywhere, and on any device.Thryv is a customer communications management software designed to help small businesses with essential business functions. With its comprehensive suite of reputation monitoring tools and user-friendly interface, Thryv is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Thryv’s advanced features, businesses can effectively manage customer feedback and build their online presence.
Ratings
4.6 out of 5 stars
Features
- Manage contact and customer database
- Automatic internet cross-referencing
Pricing
It has a custom pricing option, and you need to contact the Thryv team for more details.
Pros:
- Fantastic calendar and automated text messaging feature
- Low fees for taking payments from clients
Cons:
- Not suitable for larger businesses
- Difficult to use
14. Weave
Weave is a top reputation management software management tool designed for small and medium-sized businesses. The platform brings together a world-class phone system and a suite of communication tools to automate tasks, keep schedules full, get paid faster, and more. Weave offers features such as online scheduling, two-way texting, customer insights, payment processing, and more. Weave is the all-in-one customer communications and engagement platform that helps businesses from the first phone call to the final invoice.
With its comprehensive suite of tools and user-friendly interface, Weave is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Weave’s advanced features, businesses can effectively manage customer feedback and build their online presence. The new Online Scheduling & Text Connect feature of Weave gives small practitioners a way to let patients schedule appointments online while also providing text reminders.
Ratings
4.5 out of 5 stars
Features
- Access controls/permissions
- Activity dashboard
- Assessment management
Pricing
The reputation management pricing of Weave is a custom one, and you need to contact their team for more details.
Pros:
- Easy-to-use interface
- Customizable settings
- Review management tool
Cons:
- Slow support
- Difficulty in issue rectification
15. Yotpo
Yotpo is an eCommerce marketing platform that helps brands win customers for life with reviews, SMS marketing, loyalty and referrals, subscriptions, and visual UGC. The platform offers features such as customer reviews, loyalty programs, referral programs, SMS marketing, and more.
Yotpo is a SaaS solution to the problem of gathering and managing customer reviews. With its comprehensive suite of tools and user-friendly interface, Yotpo is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Yotpo’s advanced features, businesses can effectively manage customer feedback and build their online presence.
Yotpo is also one of the top Shopify apps for Black Friday Cyber Monday according to Chargeflow.io in 2022. With pricing starting at free installation and paid plans starting at $500, Yotpo is a great option for businesses looking to improve their online reputation management strategy.
Ratings
4.3 out of 5 stars
Features
- Customer reviews
- Loyalty
- Referrals and SMS marketing
Pricing
starting at $19/month
Pros:
- Offers the most advanced solutions for customer reviews
- Visual UGC
Cons:
- Expensive pricing plans
- Limited customization options
16. Swell:
Swell is a reputation management software that helps businesses take control of their online reputation by monitoring and managing brand discussions across multiple media. The platform offers features such as review management, GMB management, social media integration, and more. Swell is one of the top Podium alternatives for reputation management software. With its comprehensive suite of tools and user-friendly interface, Swell is an excellent choice for businesses looking to improve their online reputation.
By leveraging the power of Swell’s advanced features, businesses can effectively manage customer feedback and build their online presence. With its ability to analyze reviews, follow mentions across social media platforms, and generate interest through local search, Swell is a top-rated reputation management software that can help businesses improve their online reputation.
Ratings
4.5 out of 5 stars
Features
- Bulk SMS
- Security
- Dashboard
Pricing
It has a custom pricing option, and you need to contact their team for more details.
Pros:
- Great customer service
- Strengthens online presence
Cons:
- No direct customer support on the free plan
- Limited annual sales volume
17. Broadly
Broadly is an online reputation management tool designed to help businesses improve their online presence and reputation. With Broadly, businesses can easily collect and manage customer feedback, monitor their online reviews, and respond to customer inquiries from a single dashboard.
The platform offers features such as automatic review collection, real-time review notifications, and customizable review request templates to streamline the review collection process. Broadly also provides analytics to track customer sentiment and identify areas for improvement.
Broadly also offers a customer engagement tool that allows businesses to communicate with customers via text message, email, and phone. This helps businesses stay connected with their customers and improve their overall customer experience.
Broadly is a valuable tool for businesses looking to improve their online reputation and build stronger customer relationships. By leveraging customer feedback and engagement, businesses can increase their customer retention and drive more sales.
Ratings
3.4 out of 5 stars
Features
- Engage with leads and customers
- Better dashboard insights
Pricing
The reputation management services pricing of Broadly is a custom one, and you need to contact their team for more details.
Pros:
- A very affordable way to introduce web chat
Cons:
- Limited customization options
18.SpotOn
SpotOn is a payment processing technology that combines payment processing with a range of business solutions, including online reputation management. The platform offers features such as review management, customer engagement, loyalty programs, and more. SpotOn’s online reputation management solution helps businesses monitor and respond to customer feedback across multiple review sites.
With its comprehensive suite of tools and user-friendly interface, SpotOn is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of SpotOn’s advanced features, businesses can effectively manage customer feedback and build their online presence. Although there are limited sources available on SpotOn’s online reputation management tool specifically, the platform has received positive reviews for its payment processing technology and range of business solutions.
Ratings
4.5 out of 5 stars
Features
- Online review management software
- Marketing and payroll services
- Loyalty programs
Pricing
Starting from: $65.00 /month
Pros:
- Great Customer Support
Cons:
- Lack of flexibility
19. Okendo
Okendo is a review management software designed to help businesses handle user-generated content (UGC), post customer reviews on websites, and manage feedback at scale. The platform offers features such as social proof, effortless content collection, acquisition of more shoppers, and more. Okendo can help brands capture and showcase social proof like product ratings and reviews, customer photos, and more.
With its comprehensive suite of tools and user-friendly interface, Okendo is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Okendo’s advanced features, businesses can effectively manage customer feedback and build their online presence. Okendo is a best-in-class customer content marketing platform that enables high-growth retailers to capture and showcase all types of customer content including ratings.
With its ability to drive traffic by building shopper trust and excitement while driving conversion rates higher, Okendo is a top-rated review management software that can help businesses improve their online reputation.
Ratings
4.2 out of 5 stars
Features
- Real user reviews and feature comparison
- Customer marketing platform
Pricing
Growth:-$119/month
Power:-$299/month
Advanced:-$499/month
Pros
- Ease of use
- Allows businesses to easily collect reviews, images and video content
Cons
- Limited features compared to other tools
- Limited integrations with other software
20.Brand24
Brand24 is a social listening tool that provides instant access to mentions and insights across social media, news, blogs, videos, forums, podcasts, reviews, and more. The platform offers features such as brand monitoring, media monitoring and analysis, online reputation management, and more. Brand24 helps businesses protect their brand reputation by tracking their online presence and raising brand awareness.
With its comprehensive suite of tools and user-friendly interface, Brand24 is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Brand24’s advanced features, businesses can effectively manage customer feedback and build their online presence. With its ability to monitor brand mentions across social media platforms in real-time and track social media metrics effectively through social listening processes, Brand24 has proven to be a top-rated review management software that can help businesses improve their online reputation.
Ratings
4.6 out of 5 stars
Features
- Reports & dashboards
- Social analytics
Pricing
4 pricing editions from $59 to $399
Pros:
- Coordinated follow-up process
- Real-time monitoring
Cons:
- The sentiment is hard to predict and isn’t always accurate
21. Get More Reviews
Get More Reviews is a comprehensive online reputation management tool that helps businesses protect and build their online presence. It enables businesses to monitor reviews from multiple platforms in one place, track customer sentiment over time, and gain insights into how customers perceive their brand.
Additionally, Get More Reviews offers powerful analytics tools that allow businesses to understand customer needs and preferences, enabling them to tailor their offerings and improve customer service. With Get More Reviews, businesses can take proactive steps to protect and enhance their online reputation, allowing them to stay ahead of the competition and build long-term customer loyalty.
It also provides businesses with a platform to respond to customer reviews, helping to ensure that customers feel heard and valued. With Get More Reviews, businesses can build a strong online reputation and protect their brand.
Ratings
4 out of 5 stars
Features
- Proactive in requesting google reviews
- Creating meaningful social proof
- Optimizing website calls to action
Pricing
- Starts from $99/month
Pros:
- Automated review requests
- Ability to send phone (text) and emails
- Free advertising and content for your business on another website
Cons:
- Limited customization options
22. Shopper Approved
Shopper Approved is a cloud-based solution that allows businesses to collect, manage, and actively promote reviews and ratings from their online customers. The platform offers features such as online reputation management, review collection, review promotion, and more.
According to Capterra in 2023, Shopper Approved has collected 56 million verified customer and product reviews for over 23,000 companies without any incentivization. With its comprehensive suite of tools and user-friendly interface, Shopper Approved is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of advanced features of Shopper Approved, businesses can effectively manage customer feedback and build their online presence. Shopper Approved pricing is competitive as compared with the average pricing for online reputation management software. Although there are limited sources available on Shopper Approved specifically as an online reputation management tool, it has received positive reviews for its ability to help businesses collect and promote customer reviews effectively.
Ratings
4.8 out of 5 stars
Features
- Managing online reputation
- Cloud-based solution for collecting, managing & promoting reviews
Pricing
Offers pricing plans starting at $124/month
Pros:
- Centralizes reputation and review management
- Easy-to-use dashboard
- Custom survey URLs
Cons:
- Limited customization options
23.rater8
rater8 is a healthcare reputation management software that helps healthcare providers collect and manage patient feedback to improve their online reputation. The platform offers features such as review collection, sentiment analysis, patient engagement, and more. According to rater8’s website, the platform helps healthcare providers increase their online visibility by collecting and promoting positive patient reviews across multiple review sites.
With its comprehensive suite of tools and user-friendly interface, rater8 is an excellent choice for healthcare providers looking to improve their online reputation. By leveraging the power of rater8’s advanced features, healthcare providers can effectively manage patient feedback and build their online presence.
With its ability to help healthcare providers collect and promote positive patient reviews effectively while also providing actionable insights into patient feedback, rater8 is a top-rated review management software that can help healthcare providers improve their online reputation.
Ratings
4.9 out of 5 stars
Features
- Brand tracking
- Campaign management
- Complaint management
Pricing
Essentials:-$79/month
Pro:-$99/month
Pros:
- Local search listings management
- Address negative reviews in a timely manner
- Encourage patients to leave their feedback
Cons:
- Designed for only one industry
24. Revi
Revi is a tool for managing your online reputation that can help businesses protect and grow their online presence. It lets businesses keep track of reviews from different platforms and respond to them all in one place. It also lets them track how customers feel over time and get valuable information about how customers see their brand.
Revi also has powerful analytics tools that help businesses figure out what their customers want and need. This lets them tailor their products and services and give better customer service. With the help of Revi, businesses can take steps to protect and improve their online reputation. This gives them a competitive edge and helps them build long-term customer loyalty. Revi also gives businesses a way to respond to customer reviews, which helps customers feel like they are being heard and valued. Businesses can protect and build their online reputations with the help of Revi.
Ratings
3.5 stars out of 5
Features
- Review management
- Online reputation management
- Social media management
Pricing
Standard plan:- $349/month
Professional plans:-$449/month
Pros:
- Automated review management
- Ease of use
Cons:
- High price
25. Review Wave
Review Wave is software for managing a business’s reputation. It helps businesses get more 5-star reviews by sending review requests to customers and automating the process of getting reviews. The platform has features like online scheduling, getting patients involved, keeping an eye on reviews, and more.
Review Wave is software for managing your business’s reputation. It helps business owners get reviews on sites that their customers trust, which helps the business grow. Review Wave is a great choice for businesses that want to improve their online reputation because it has a full set of tools and is easy to use. By using the power of Review Wave’s advanced features, businesses can effectively manage customer feedback and build their online presence. Capterra says that in 2023, real users have said good things about Review Wave’s ability to help businesses manage their online reputations well.
Ratings
5 out of 5 stars
Features
- Appointment reminders and online scheduling
- Smart website
Pricing
Pricing Is $299 for a one-time setup, and then it starts from $299/month and goes to $499/month.
Pros:
- User-friendly
- Customizable to individual businesses
- Better communication
Cons:
- Not economical
26. Sitejabber
Sitejabber is an AI-enabled reviews platform that allows businesses to manage their reputation by collecting, monitoring, and sharing business and product reviews. The platform offers features such as review collection, sentiment analysis, review monitoring, and more. The platform has helped over 100 million customers find the best businesses by providing customer ratings and reviews of businesses.
With its comprehensive suite of tools and user-friendly interface, Sitejabber is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Sitejabber’s advanced features, businesses can effectively manage customer feedback and build their online presence.
With its ability to collect unlimited customer reviews to build trust with potential customers while also providing actionable insights into customer feedback, Sitejabber is a top-rated review management software that can help businesses improve their online reputation.
Ratings
4.4 out of 5 stars
Features
- Dashboard
- Engagement
- Review Forms
Pricing
Starts from $199/month
Pros:
- Powerful search features
- White labeling the platform for clients
- Lead generation tools
Cons:
- Expensive to upgrade to the pro version
27. Chekkit
Chekkit is a tool for managing your online reputation that helps businesses get and use customer feedback, keep track of online reviews, and improve the reputation of their brand. With Chekkit, businesses can easily ask customers for feedback and keep an eye on their reviews on the internet.
The review collection process can be made easier with the platform’s automatic review collection, real-time review notifications, and customizable review request templates. Chekkit also has analytics that let you track how customers feel and find places to improve.
Chekkit also has a tool for responding to reviews, which lets businesses answer customer reviews right from the platform. This helps businesses deal with customer concerns and improve the overall experience for their customers.
Chekkit is a useful tool for businesses that want to build stronger relationships with their customers and improve their online reputation.
Ratings
4.9 out of 5 stars
Features
- Review management
- Business text messaging
Pricing
Starting from $99/month
Pros:
- Review management
- Web chat
- Video chat
Cons:
- Occasionally customers may not receive text messages
28. Leapsome
Leapsome is an all-in-one platform for people enablement that offers features such as OKRs, performance reviews, engagement surveys, learning, and more. Leapsome helps businesses develop their employees with impactful, learning-oriented performance appraisals and 360-degree feedback.
With its comprehensive suite of tools and user-friendly interface, Leapsome is an excellent choice for businesses looking to improve their online reputation. By leveraging the power of Leapsome’s advanced features, businesses can effectively manage employee feedback and build a positive work culture. Leapsome is a cloud-based employee learning and performance management system that focuses on inclusive reviews, goal management, and skill evaluation to help businesses improve their employee engagement.
With its ability to provide actionable insights into employee feedback while also offering personalized learning experiences for employees, Leapsome is a top-rated review management software that can help businesses improve their online reputation.
Ratings
4.8 out of 5 stars
Features
- All-in-one platform for people enablement
- Tools for goals & okrs management
Pricing
Modular pricing starting from $8/month per user (billed annually)
Pros:
- Awesome graphs
- Highly customizable
- Internal surveys as one of the most used feature
Cons:
- UX has weaknesses
29. Score My Review
Score My Review is a web-based service that helps companies and organizations monitor and improve their internet reputations. It employs an array of AI-powered tools to track and analyze consumer reviews and comments, spot red flags, and compile reports that provide light on audience reaction to the brand.
A firm can keep up a good online reputation by using Score My Review to respond promptly and effectively to bad reviews and consumer feedback. Score My Review can also be used to keep tabs on the competition and analyze customer activity across channels. Score My Review’s robust analytics and reporting services assist businesses in making educated decisions and defending their online reputation. Score My Review’s intuitive interface makes it a great option for companies of any size who need to monitor and control their internet reputation. The wide range of features that it provides makes Score My Review one of the best online reputation management companies in the industry today.
Ratings
5 out of 5 stars
Features
- State-of-the-art review & reputation management software
- Collecting all reviews from various sites
Pricing
Deployment & support for legit local ($49/user/month), opinew ($9/feature/month), and verified reviews ($99/month)
Pros:
- Automated review monitoring
- Review generation from different sources
Cons:
- Lack of customization options
30. TrueReview
The cloud-based TrueReview platform is designed to help businesses manage their online reputations by encouraging positive evaluations from customers and assisting them in responding to survey comments. Review gathering, sentiment analysis, review monitoring, and more are just some of the functions provided by the platform. Businesses can use it to promote positive reviews, gather constructive criticism from customers, and limit unfavorable comments.
TrueReview is a great option for companies who want to boost their online reputation thanks to its powerful set of features and intuitive design. Businesses may manage client feedback and expand their web presence with the help of TrueReview’s powerful features. The goal of TrueReview, a reputation management tool, is to help small, locally-based businesses gain more genuine, positive evaluations from actual customers and gain useful insights from their feedback.
Ratings
5 out of 5 stars
Features
- Cloud-based reputation management platform
- Regional search engine results pages
- Detailed status updates
Pricing
Pricing plans starting from $29/month
Pros:
- User-friendly interface
- Takes only a few seconds to send review requests
Cons:
- Can prove costly
31. JustReview
JustReview is an online reputation management application designed to safeguard and enhance the online presence of businesses and organizations. It employs a range of automated techniques to monitor online interactions and identify potential hazards, and it generates thorough data that reveal customer mood and engagement. JustReview also enables businesses to respond rapidly and effectively to customer feedback, enabling them to maintain a positive online presence and safeguard their brand.
Additionally, JustReview can be used to track client involvement across numerous platforms and to monitor rivals. JustReview’s robust analytics and reporting capabilities enable businesses to make informed decisions and safeguard their online image. JustReview is designed to be simple to use and comprehend, making it a great tool for businesses of any size seeking to manage their online image more effectively.
Ratings
5 out of 5 stars
Features
- Collecting reviews from over 20 online platforms
- Easily embedding reviews with customized widgets
Pricing
4 pricing editions from free to €39.00
Pros:
- Can add CSS styling
- Quick and helpful support
- Customized widgets for embedding reviews
Cons:
- High price
Wrapping up
The best online reputation management tool for your business depends on your specific needs and goals. With the wide range of tools available, it’s important to carefully evaluate your options and choose the one that aligns with your business objectives. We hope that our list of 30 leading online reputation management tools for 2023 has provided valuable insights into the available options and helped you make an informed decision.
One of the top choices on our list is Grab Your Reviews. Grab Your Reviews is one of the best online reputation management tools that stands a class apart from its competitors. With its advanced review collection and management features, sentiment analysis capabilities, and reputation marketing tools, Grab Your Reviews can help businesses improve their online reputation and drive more sales. Its user-friendly interface and customizable review request templates make it a top choice for businesses of all sizes. In addition to this, tools like Hootsuite can also be used in combination with Grab Your Reviews to enhance your online reputation management efforts.
Overall, Grab Your Reviews is one of the best online reputation companies available in the market today. So grab your chance and feel the change.
FAQs
What are the best strategies to manage online reputation?
Using tools like Google Alerts and social media monitoring tools to keep track of online mentions is one of the best ways to manage your online reputation. If you respond to negative reviews quickly and professionally, you can limit the damage they do to your reputation. Having a good online reputation can also be helped by making good content and being active on social media.
What is the best reputation management software?
The best reputation management software depends on your specific needs and goals. Consider factors like budget, the size of your business, and the level of reputation management services you require when selecting software. You can consider Grab Your Reviews as it is a highly-rated online reputation management software.
What is an online reputation management tool?
An online reputation management tool is a piece of software that helps a business keep track of and manage its online reputation. These tools can help you track online mentions, get feedback from customers, and answer reviews.
What are reputation management tools?
Software solutions called “reputation management tools” help businesses keep track of their online reputations. These tools can help you track online reviews, respond to them, analyze how people feel about them, and learn more about customer feedback.
What tools are often used to evaluate reputation online?
Social media monitoring tools like Hootsuite, Grab your Reviews and Sprout Social, search engine tools like Google Alerts and Bing Webmaster Tools, and review management platforms like Trustpilot and Yelp are all tools that are often used to check an online reputation.
How do I monitor my online reputation?
You can keep an eye on your online reputation by setting up Google Alerts to let you know when you’re mentioned online, checking your social media accounts for customer feedback, and using tools like ReviewTrackers and Podium for online reputation management.
How does a reputation management tool work?
Tools for managing your reputation work by keeping an eye on what people say about you online. These tools include social media monitoring and review management platforms. These tools help you get feedback from customers, figure out how they feel, and respond to reviews.
What can I use a reputation management tool for?
A reputation management tool can be used to track and monitor online reviews, respond to customer feedback, and improve the overall reputation of a brand. These tools can also give businesses information about how customers feel and help them find ways to improve.
Are reputation management tools effective?
Reputation management tools can be effective if used properly and in conjunction with other online reputation management strategies. However, it’s important to remember that online reputation management is an ongoing process that requires ongoing attention and effort.
How much do reputation management tools cost?
The cost of reputation management tools varies depending on the software and the level of services offered. Some tools offer a range of pricing options, including monthly subscriptions and pay-per-review models.
Are there free reputation management tools available?
There are some free reputation management tools available, although they may have limited features. Some free tools include Google Alerts, Social Mention, and TweetDeck.
What are some popular reputation management tools?
Some well-known tools for managing your reputation are Hootsuite, Brand24, Grab Your Reviews and Reputation.com. These tools have many features, such as monitoring social media, managing reviews, and figuring out how people feel about something.
Are review management platforms effective?
Yes, review management platforms have the potential to be useful tools for assisting businesses in monitoring and responding to reviews posted online. These platforms also have the potential to assist businesses in enhancing their entire online reputation as well as increasing the involvement of their customers.
What is the best way to ensure a positive online reputation?
The best way to make sure you have a good online reputation is to make good content, interact with customers, and respond to bad reviews quickly and professionally. Having a strong presence on social media can also help you build a good online reputation.
What features should I look for in reputation management software?
Some things to look for in reputation management software are tools for monitoring social media, collecting and managing reviews, analyzing how people feel about things, and marketing your reputation. When choosing software, think about your needs and goals.
How does reputation management software work?
Software for managing your reputation works by keeping an eye on what people say about you online, collecting customer feedback, analyzing how people feel, and giving you tools to respond to reviews. These tools can also give businesses information about how customers feel and help them find ways to improve. See here how it works.
What are the Common Features of Online Reputation Management Software?
Online reputation management software usually has tools for managing reviews, monitoring social media, analyzing how people feel about things, and marketing your reputation. These features can help businesses keep track of their online reputation and improve how people think about their brand as a whole.
Who Uses Online Reputation Management Software?
Online reputation management software is usually used by businesses of all sizes, from small businesses to large corporations. These tools can help businesses keep track of and manage their online reputation, respond to customer feedback, and improve how their brand is seen overall.
How to Buy Online Reputation Management Software?
Assessing your needs, researching and comparing software options, trying demonstrations and trials, analyzing pricing and features, and making a final decision depending on your budget and demands comprise the process of purchasing online reputation management software.
How We Chose the Best Reputation Management Software?
We chose the best reputation management software based on factors such as features, ease of use, customer support, pricing, and user reviews. We also considered the reputation of the vendor and the effectiveness of the software in managing and improving online reputation.
